Alicc Furniture, Unit 228 Boughton Ind Est, Newark, Nottinghamshire, NG22 9LD

Monday – Thursday, 9 a.m. – 5 p.m.
Friday, 9 a.m. – 4 p.m.
Saturday, By Appointment

Telephone     01623 325 033

Frequently Asked Questions

If you can’t find the answer to your question below, use the form to send me an email.

What are the delivery charges for orders from the Online Shop?

Typically £45 for large pieces and sets, £20 for smaller pieces and £4.95 for accessories. The delivery cost will be shown at checkout.

Find out more on delivery here: Delivery

Which payment methods are accepted in the Online Shop?

All major cards are accepted. Visa Credit & Debit, Master Card, Amex. I also accept PayPal and bank transfers.

If you wanted to pay via bank please call to place your order: 01623 325 033

How long will delivery take?

Typically 8-12 weeks for the larger pieces and sets. up to 4 weeks for smaller items like coat hooks.

Everything is hand made to order so we don’t hold any stock.

This is only a guideline. Lead times can vary from the above. 

How secure is shopping in the Online Shop? Is my data protected?

All your data is protected. The entire site is hosted behind a secure connection. You can confirm this by looking at the address bar. You should see https:// first when you reveal the full address. If you see http:// without the S then the site you are viewing isn’t secure.

You can also confirm that the site is properly secure by looking at the SSL cert. Usually you see a locked padlock before the website address. Clicking on this will tell you if the page has any security issues.

What exactly happens after ordering?

You should get a confirmation email. If you have ordered online you will get an email confirming your order and payment. You then get a welcome email and a welcome text. You then get regular email updates based on where I am in the journey of crafting your furniture.

If you have purchased a large piece you may get a welcome pack. If you require samples and a colour chart, you get this with in the welcome pack.

Close to completion we will be in touch with a date we can deliver your furniture.

The driver will give you a time window on the day and will help you carry the new furniture into your home and assemble what he can.

If you have purchased home accessories. You don’t get update weekly but you should get a email once it has been shipped. These items are usually sent via courier.

Do I receive an invoice for my order?

If you purchase online you get an email order confirmation in form of an invoice. If you need an official one. Contact me and ill email you one.

If you purchased over the phone you will get an official invoice shortly after placing the order.

Can you pay instalments or a deposit?

For items up to £300 you pay in full upon ordering. This is the same for items up to £500 but we can be a little flexible depending on the item.

For higher value pieces I do require payment in full but you can stagger them across the crafting time. You can pay 50% up on ordering then you have 8-12 weeks to pay the remainder. I’ll not need the full amount until the day before delivery. Unfortunately I can’t let any order be loaded onto the van until the full payment has cleared.

I can also offer finance via PayPal Credit.

Send me an email

Unit 228 Boughton Industrial Estate,
Boughton,
Newark,
Nottinghamshire,
NG22 9LD